Reference

Terms and Conditions for Using o888i

These terms set out how your account works, what you can expect from us, and what we expect from you — covering everything from wallet deposits through bKash, Nagad, and Rocket to how we handle disputes.

bKash, Nagad, Rocket deposits coveredAccount eligibility rulesWithdrawal & verification stepsDispute handling processBangladesh region eligibility
o888i Terms and Conditions for Using o888i
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling Under These Terms

These terms are not just a legal formality — they define the operating rules between you and o888i on matters that directly affect your money and account access. Here is how we apply those rules in practice, so you know what to expect at each step.

Wallet Verification

When you withdraw, we verify that the bKash, Nagad, or Rocket number matches the name on your account. This step protects your funds and is required under these terms before any release.

Account Data Retention

We hold your account and transaction records for the period required to resolve disputes and meet our obligations. You can request a summary of your data by contacting support through live chat or email.

Term Change Notices

Any change to these terms is posted in your account dashboard with an effective date. We do not apply changes retroactively to completed transactions, only to activity from the effective date forward.

Account Security Steps

Your account uses OTP verification at login and at withdrawal initiation. If you receive an OTP you did not request, contact support immediately — terms require you to keep login credentials secure.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you want to raise a concern about your account, wallet transaction, or a specific rule that applies to your situation, our support team can walk you through it. Reach us through any of the channels below — we handle terms-related queries the same way we handle account and payment issues.

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a wallet verification hold, or any account rule you need clarified quickly.
Email Support For detailed written queries about these terms — including account suspension reasons or withdrawal verification disputes — send us an email and we respond with a written record.
Account Help Centre The Help Centre inside your account lists common terms questions, wallet verification steps for bKash, Nagad, and Rocket, and how to flag a dispute without contacting support directly.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — wallet deposits, withdrawals, account closures, and what happens if something goes wrong.

Yes. Every transaction through bKash, Nagad, or Rocket is governed by these terms alongside your wallet provider's own conditions. Both sets of rules apply at the same time.

We pause the withdrawal and contact you to resolve the mismatch. Once names are matched and verified, the withdrawal proceeds. This step is required under the verification clause in these terms.

No. We post a notice in your account dashboard before any change takes effect, with a clear effective date. Transactions already completed are not affected by the revised terms.

Eligibility depends on your local law and whether your specific region is currently supported. We do not confirm legality for individual jurisdictions — check the applicable rules in your area before registering.

Contact support via live chat or email with your account details. We provide a summary of the records we hold for your account, consistent with the data retention clause in these terms.

We may suspend or close an account where identity verification fails, where activity is inconsistent with the registered account holder, or where these terms have been materially breached. We contact you to explain the reason.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.