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How o888i Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we protect it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and delete dataSecure data storage practicesBangladesh-region policy scope
o888i How o888i Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your account data, or need to raise a concern about a bKash, Nagad or Rocket transaction record, our support team handles privacy requests directly. You can reach us through any of the channels below. We aim to acknowledge privacy requests promptly and resolve them within the timeframe required by applicable rules in your region.

Live Chat Open the chat widget in your account dashboard to raise a data or privacy question directly with a support agent who can act on it immediately.
Email Support Send your privacy request or data-deletion query to our dedicated support email address, found in your account settings under the help section.
Account Help Centre Log in to your o888i account, go to Settings, then Privacy, to submit a formal data-access or data-correction request through your account portal.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is built into how the account system works — not added as an afterthought. Every layer of your account, from login to payment confirmation, is designed to limit exposure of your personal information. Here is specifically how each area is managed.

Cookies and Tracking We use cookies to keep your session active and remember your account preferences. You can manage cookie settings from your browser at any time. We do not use tracking cookies to build advertising profiles.
Account Security and Login Your account login is protected by OTP verification sent to your registered mobile number. Each login attempt is logged, and unusual access from a new device triggers an additional verification step before access is granted.
Data Retention Policy We retain your account data for as long as your account remains active and for the period required by applicable regulations after closure. Payment records linked to bKash, Nagad or Rocket are kept for transaction audit purposes only.
Requesting Changes or Deletion You can request correction of inaccurate account data or ask us to delete your account and associated records. Requests are handled through live chat or the privacy settings page inside your account dashboard.

Common Questions About Your Privacy on o888i

The questions below cover what we get asked most often about account data, payment privacy and your rights as someone who holds an account with us. Eligibility for these rights may vary depending on your local law and region.

We collect your name, phone number, email address and the payment method you register — such as bKash, Nagad or Rocket. This is used to verify your identity and process account transactions.

Payment details tied to your bKash, Nagad or Rocket wallet are used only to process each transaction. We do not retain full wallet credentials in a reusable form once the payment has cleared.

Yes. Log in to your account, go to Settings, then Privacy, and submit a data-access request. You can also contact support via live chat to initiate this. Response timelines depend on your eligible region.

We share limited data only with payment processors and identity verification services needed to operate your account. We do not sell your data. All third parties operate under data-processing agreements with us.

Contact our support team through live chat or email, or use the privacy request form in your account settings. We process deletion requests in line with applicable regulations for your region.

Every account uses OTP verification on login. Access from an unrecognised device triggers an extra verification step. Session activity is monitored to detect and flag unusual patterns quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.